Please contact us and we’ll see how we can help. Sometimes we are able to solve the problem over the phone, whilst on other occasions we might ask you to send us a photo of the item.
Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Please contact us via email or telephone (mon-fri) and we will try to solve the problem.
If we agree a product should be returned, please contact us to arrange this, or via email.
Telephone: 01252 500797
Order Arrived Damaged
We're really sorry that your gift hasn’t arrived in one piece. We know how important it is for your gift to be in perfect condition and we’ll do our best to try and solve the problem.
As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help with a broken/damaged gift is to see a photograph of it. Please email us on firstname.lastname@example.org with a photo of the damaged gift so we can replace this for you at the soonest time.
We’re really sorry that your order has a spelling mistake. We know how important it is for the personalisation to be spelt correctly and we’ll do our best to get a replacement with the correct spelling sent to you.
Please remember, our personalised gifts are tailor-made for you, so our machines will print exactly the text you enter. We, therefore, advise you to double check any names and messages for potential spelling mistakes. We are not able to change or check any text errors created by auto text from mobiles and ipads etc.
If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of our own. Please contact us so we can check your order to see what should have been entered originally. The quickest way to resolve this is to call us on 01252 500797.
Please contact us immediately on 01252 500797. In some cases your order has already been sent to production in which case your order cannot be cancelled.
Our working hours are Monday to Friday ~ 9am to 5pm.