Terms and Conditions
Invite Designs will aim to dispatch within 24hrs to the delivery address provided, after the order process has been completed and the proof has been confirmed for printing. Orders will not be posted until they have been agreed via email. Delivery Schedules may vary. Invite Designs can not held responsible for any delay in postage times from Royal Mail Services.
- 1st Class Delivery - 1-3 Days
- 1st Class Europe - Up to 15 Days Delivery
- 1st Class Ireland - 5 - 10 Days
Please allow up to 7 days for delivery from Royal Mail. After this time please contact us for a re-print of your order. Invite Designs will only Re-print once for loss of goods. Any subsequent loses will be chargeable for re-print.
Orders outside of the UK, please allow up to 14 days for delivery.
Circumstances Beyond Our Control
Neither we, nor any delivery service that we use, shall be liable for any failure to perform Services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.
InviteDesigns Ltd will not be liable for any loss of income or other such expenses if a delivery fails to arrive on the expected day.
Cancellation / Return & Refund Policy
You may cancel your order at any time until you have confirmed via email that you agree for your goods to be printed & dispatched. Cancellation must be made within this period or within 14 days from order date.
Invite Designs does not accept any returns of personalised cards or inviations as these are bespoke.
Refunds will not be issued for personalised services as the goods are bespoke and cannot be sold to a third party. Refunds will only be issued on agreement by Invite Designs and customer due to fault from Invite Designs services.
Invite Designs will store your details such as name & address, and will only use solely for Invite Designs marketing purposes. Invite Designs will not sell on your details to any other third party without consent. Credit cards and other payment information will not be stored.
We will use your information to contact you for email and mail promotions only.
We use reasonable care and to provide Invite Designs Ltd ~ The Personalised Party Company in accordance with our specifications.
We shall have no obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise, save as expressly provided in these Terms.
Nothing in these Terms excludes or restricts our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence, nor our contractual obligations in respect of products we agree to supply following our acceptance of your order. We are under a legal duty to supply goods which conform to our contract with the User.
We, our agents, directors, officers, shareholders, employees and subcontractors will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise:
- for any loss of revenue, data, business, anticipated savings, profits, opportunity, goodwill or reputation, or for any business interruption
- any loss or corruption of data
- any loss or damage which does not directly result from (or which exceeds that which was caused as a direct result of) our breach of this Agreement, howsoever caused or arising
Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law.
We will not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms by you, your use of the Website, or anything done while your Account is logged into the Website or App.
For further information, please contact us via email firstname.lastname@example.org or telephone 01252 500797
We endeavour to despatch the goods to you in perfect condition. However occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly as possible.
In the event that the product(s) is defective, you may return it to us at your own expense within 7 days of receiving such product(s). Please return product(s) to the postal address set out in "Contact Us". We will offer to reimburse the price that you have paid for the product(s) to your credit or debit card. Alternatively if you call us immediately on the number shown in "Contact Us" we may offer to reprint and resend the product(s) free of charge.
All complaints will be acknowledged within 5 working days. We will endeavour to resolve any complaints within 14 days and keep you informed during the resolution process. Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
VAT No: GB 115 9804 09